Don't mess with me Thursday!!
As I sit here on hold for TOLL to explain to me where my missing parcel is I start to wonder about processes these companies have and how they can be such large companies but still lack a few little simple tools to make life MUCH easier for all parties. Firstly getting me to enter my consignment number on the phone does not actually DO anything as they then ask for it again and enter it into the computer, so why ask for it in the first place if it doesn't do anything? Then they put you through to a different area and the person has NO idea what your query is and you have to go through the entire story again (trying to put on my nice patient voice). All for a courier delivery service that truly should be simple, you ring the bell, no-one answers, you put a delivery card in the box so the purchaser (me) knows that they tried to deliver the item. It seems that the delivery people had a box ticked saying it was ok to leave without a signature, I didn't approve that, did the r...